From Two SEPARATE Apps to One Guest-First Experience
FROM TWO SEPARATE APPS TO ONE GUEST-FIRST EXPERIENCE
2025
HOSPITALITY INDUSTRY
CUSTOM SOFTWARE DEVELOPMENT
16K DAILY USER INTERACTIONS
NEW CODEBASE BUILT IN UNDER 4 MONTHS
AVAILABLE ACROSS 19 SANDALS & BEACHES PROPERTIES IN 9 COUNTRIES
2025
HOSPITALITY INDUSTRY
CUSTOM SOFTWARE DEVELOPMENT
16K DAILY USER INTERACTIONS
NEW CODEBASE BUILT IN UNDER 4 MONTHS
AVAILABLE ACROSS 19 SANDALS & BEACHES PROPERTIES IN 9 COUNTRIES
2025
HOSPITALITY INDUSTRY
CUSTOM SOFTWARE DEVELOPMENT
16K DAILY USER INTERACTIONS
NEW CODEBASE BUILT IN UNDER 4 MONTHS
AVAILABLE ACROSS 19 SANDALS & BEACHES PROPERTIES IN 9 COUNTRIES
INTRODUCTION
INTRODUCTION
Travel starts long before check-in, from the first scroll on a resort’s site to navigating its app.
And if hospitality is all about feeling cared for from the start, Sandals sets the standard in the Caribbean.
Travel starts long before check-in, from the first scroll on a resort’s site to navigating its app.
And if hospitality is all about feeling cared for from the start, Sandals sets the standard in the Caribbean.
PREVIOUS APP COMPONENTS
PREVIOUS APP COMPONENTS
Yet, behind the guest experience, the team was running two apps - one for iOS, one for Android. Twice the work for every update and feature.
And with a recent rebrand, the UI had to catch up to the brand’s fresh identity.
Yet, behind the guest experience, the team was running two apps - one for iOS, one for Android. Twice the work for every update and feature.
And with a recent rebrand, the UI had to catch up to the brand’s fresh identity.
FROM IDEATION TO PRODUCT
FROM IDEATION TO PRODUCT
That's where we came in. To truly understand the problem and the guest journey, Sandals invited us to spend three days at their Montego Bay Resort, in Jamaica.
That's where we came in. To truly understand the problem and the guest journey, Sandals invited us to spend three days at their Montego Bay Resort, in Jamaica.
We visited Sandals and came up with the solution: migrate both apps into a single React Native product with an improved UX/UI that reflected the brand's new visual identity.
We visited Sandals and came up with the solution: migrate both apps into a single React Native product with an improved UX/UI that reflected the brand's new visual identity.
Before
After
Before
After
Before
After
Before
After
New Login
The old version of the app featured a static login screen, which we updated with a more dynamic splash video.
The old app offered limited sign-in options and the old brand look & feel.
New Login
The old version of the app featured a static login screen, which we updated with a more dynamic splash video.
New Login
The old version of the app featured a static login screen, which we updated with a more dynamic splash video.
The old app offered limited sign-in options and the old brand look & feel.
Guests can now choose their preferred sign-in method, via user and password, or via OTP: a one‑time password code sent to the guest’s email.
Guests can now choose their preferred sign-in method, via user and password, or via OTP: a one‑time password code sent to the guest’s email.
Less time at the front desk, more time enjoying the holidays
On the previous app, the check-in process was outdated and not as intuitive as it could be.
The rebuilt feature helps guests check‑in from 30 days before the trip, add their personal & flight information, and quickly purchase in-resort extras by adding card information.
Less time at the front desk, more time enjoying the holidays
On the previous app, the check-in process was outdated and not as intuitive as it could be.
The rebuilt feature helps guests check‑in from 30 days before the trip,
add their personal & flight information, and quickly purchase in-resort extras by adding card information.
Phased Release
With thousands of daily users, the release had to be strategically planned to minimize risk.
Instead of pushing the update to all users at once, we started with a small segment of users and gradually increased the percentage.
This let us track performance, gather feedback in real time, and address potential issues early.
Phased Release
With thousands of daily users, the release had to be strategically planned to minimize risk.
Instead of pushing the update to all users at once, we started with a small segment of users and gradually increased the percentage.
This let us track performance, gather feedback in real time, and address potential issues early.
NEW APP COMPONENTS
NEW APP COMPONENTS
THE APPROACH
MARCH
Product Discovery
Our leadership team, Pablo (CEO & Co‑founder) and Santi (COO & Co‑founder), visited Montego Bay to conduct on-site guest & employee interviews and test the app as real resort guests.
JUNE - JULY
App Development
We built and integrated key functionalities, all coded in React Native for both iOS and Android
In-app check-in
Customizable Daily Planner
Vacation Add-ons
Chat with Gina (Virtual Assistant)
Restaurant reservations
JULY - MID AUGUST
Testing & Enhancement
After User Acceptance Testing (UAT), we refined the app based on real guest feedback, fixed bugs, and polished the overall experience.
JULY - MID AUGUST
Testing & Enhancement
After User Acceptance Testing (UAT), we refined the app based on real guest feedback, fixed bugs, and polished the overall experience.
MID AUGUST - SEPTEMBER
Release & Post-Release Enhancement
We opted for a phased release: start with a small user segment, monitor real-time bugs, fix fast, and gradually increase traffic. This approach minimized risk and ensured that by the time we reached 100% of users, the app's experience was already solid.
THE TEAM
Technical Leader / Front-end
MARTINA MATTIOLI
Technical Leader / Front-end
MARTINA MATTIOLI
Technical Leader / Front-end
MARTINA MATTIOLI
Technical Leader / Front-end
MARTINA MATTIOLI
Developer / Front-end
LEONEL SUAREZ
Developer / Front-end
LEONEL SUAREZ
Developer / Front-end
LEONEL SUAREZ
Developer / Front-end
LEONEL SUAREZ
Meet our amazing team who turns ideas into powerful digital solutions
Meet our amazing team who turns ideas into powerful digital solutions
Developer / Front-end
SANTIAGO ALE MARINO
Developer / Front-end
SANTIAGO ALE MARINO
Developer / Front-end
SANTIAGO ALE MARINO
Developer / Front-end
SANTIAGO ALE MARINO
Technical Leader / Back-end
ALEJANDRO PUTRINO BISCAYART
Technical Leader / Back-end
ALEJANDRO PUTRINO BISCAYART
Technical Leader / Back-end
ALEJANDRO PUTRINO BISCAYART
Technical Leader / Back-end
ALEJANDRO PUTRINO BISCAYART
Project Leader
SANTIAGO NUCERA
Project Leader
SANTIAGO NUCERA
Project Leader
SANTIAGO NUCERA
Project Leader
SANTIAGO NUCERA
Developer / Back-end
JULIÁN VIDAL
Developer / Back-end
JULIÁN VIDAL
Developer / Back-end
JULIÁN VIDAL
Developer / Back-end
JULIÁN VIDAL
Developer / Back-end
MANUEL GOMEZ
Developer / Back-end
MANUEL GOMEZ
Developer / Back-end
MANUEL GOMEZ
Developer / Back-end
MANUEL GOMEZ
RESULTS
RESULTS
Powering 16k daily user interactions
Powering 16k daily user interactions
Powering 16k daily user interactions
Powering 16k daily user interactions
New codebase built in under 4 months
New codebase built in under 4 months
New codebase built in under 4 months
New codebase built in under 4 months
Unified, multi-brand release for 19 properties, in 9 countries
Unified, multi-brand release for 19 properties, in 9 countries
Unified, multi-brand release for 19 properties, in 9 countries
Unified, multi-brand release for 19 properties, in 9 countries
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Top Software Developers -
Hospitality & Leisure 2025
THE APPROACH
MARCH
Product discovery
Our leadership team, Pablo (CEO & Co‑founder) and Santi (COO & Co‑founder), visited Montego Bay to conduct on-site guest & employee interviews and test the app as real resort guests.
JUNE - JULY
App development
We built and integrated key functionalities, all coded in React Native for both iOS and Android
In-app check-in
Customizable Daily Planner
Vacation Add-ons
Chat with Gina (Virtual Assistant)
Restaurant reservations
JULY - MID AUGUST
Testing & Enhancement
After User Acceptance Testing (UAT), we refined the app based on real guest feedback, fixed bugs, and polished the overall experience.
MID AUGUST - SEPTEMBER
Release & Post-Release Enhancement
We opted for a phased release: start with a small user segment, monitor real-time bugs, fix fast, and gradually increase traffic. This approach minimized risk and ensured that by the time we reached 100% of users, the app's experience was already solid.